![]() Updates may fail if the local antivirus marks the downloaded files as malware. ![]() ![]() If definitions are old but updates don't fail, disable caching on the proxy server for the GFI MailEssentials server or exclude the domain. Make sure that the credentials supplied to the proxy configuration are correct, as described in the GFI MailEssentials updates are failing when using a proxy article. Make sure that are no conflicts and that the local firewall solution is not preventing communication through the ports as defined in the GFI MailEssentials Port Description article. GFI MailEssentials communicates through a variety of ports. ICMP is usually disabled on CDNs, so ping may not be a reliable tool to use in testing. You can use the nslookup tool to make sure that the domains are reachable. Refer to the Configuring Proxy Settings article for more information. GFI MailEssentials can also be configured to download updates through a proxy server.
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